In the world of high-growth companies, one constant challenge stands out: scaling teams without losing speed, focus, or culture. For global travel and experiences platform Klook, this challenge is amplified by the scale and pace of its growth across multiple markets.
Founded in 2014, Klook has quickly become a category leader in Asia's travel tech space. With over 500,000 activities across 2,700+ destinations, the platform empowers travelers to discover, book, and enjoy local experiences with ease. In 2023 alone, Klook contributed $7.2 billion to GDP and supported over 219,000 jobs across Asia Pacific.
This momentum is backed by global recognition. Klook has been awarded Influential Brands' Top Employer in Travel & Experiences, and the LinkedIn Talent Awards (Gold) for Best Employer Brand (1000–5000 Employees).
Challenge
People Are the Foundation of Growth. Klook’s rapid expansion wouldn’t be possible without a strong foundation: its people. From day one, the company has made talent development a strategic priority. Its Employer Value Proposition (EVP), which centers on growth, autonomy, and collaboration, reflects a culture that encourages learning, experimentation, and ownership.
As Klook expanded across new markets, its talent acquisition function faced increasing complexity in scaling hiring operations globally. The TA team needed to manage fragmented candidate pipelines across regions, ensure consistent evaluation standards among distributed interviewers, and maintain a unified hiring process. And that's where MokaHR came in.
Solution
Seamless Workflow Enabled by Lark Integration
To address the complexity of multi-region hiring, Klook implemented MokaHR with deep integration into Lark, its core internal communication platform, enabling recruiters and interviewers across regions to manage scheduling, feedback, and candidate communication within a single workflow environment.
As Charlotte Chan, Klook’s Global Head of Talent Acquisition, explains:
“We appreciate MokaHR’s seamless integration with Lark, our main communication tool at Klook. Interviewers can handle scheduling and provide feedback directly within the Lark platform without the need to juggle multiple tabs. It’s simple, efficient, and fits naturally into our workflow.”
Standardizing Interview Collaboration
MokaHR enables structured interview workflows and centralized feedback collection, allowing interviewers in different regions to evaluate candidates using a unified framework. This helps Klook reduce variability in hiring decisions while maintaining high-quality standards across markets.
Centralizing Candidate Pipelines for Global Hiring
MokaHR also consolidates fragmented candidate pipelines across regions into a single system of record, giving recruiters full visibility into hiring progress across markets. This improves coordination across Klook teams and supports more efficient management of high-volume, multi-region recruitment.
Result
This streamlined experience supports one of Klook’s core values: CustomerFirst, which, in hiring, translates to delivering a thoughtful, frictionless experience for both candidates and internal teams. As Charlotte puts it:
“Moka has elevated our Talent Acquisition team’s productivity. It allows our recruiters to spend less time on administrative tasks and more time as strategic advisors—partnering with hiring managers, sharing insights, and driving better hiring decisions. Moka helps manage the process so our team can focus on what matters most.”
As Klook continues its journey toward becoming a household name in global travel and experiences, talent remains a strategic advantage. And with the right tools in place, the company is better equipped to scale thoughtfully, hire smarter, and build an agile workforce ready for what’s next.
MokaHR is proud to support Klook on this journey, enabling companies that move fast, to hire even smarter.
